Social Customer Service

How To Pitch Social Media Listening And Management To Your Client

How To Pitch Social Media Listening And Management To Your Client

Raise your hand if this situation resonates with you: you work for an agency, and you want to manage all aspects of your client’s social media (because they’re bad at it and it would bring the agency some extra cash), but you don’t know how to go about asking. If this is you, then keep reading this post.

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Thursday 1st June 2017     Pitching, Social Media, Management, Clients, Platforms     


Customer Service Through Social Media

Customer Service Through Social Media

The concept of customer service through multi-channel support can pose difficulties for both B2B and B2C companies of any scale. Having staff with the time and skill-set to perform this valuable role - which can increase sales and grow customer loyalty - is often difficult to procure. As customer service expectations continue to rise, consumers expect you to deliver a seamless, multi-channel support network both within your business and through online channels. To assist you in achieving this goal we’ve provided some of the industry best practices for ensuring great customer service through social media.

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Tuesday 10th January 2017     Customer Service, Social Customer Service, Social Media,     

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