Social Media Listening

Customer Service Through Social Media

Customer Service Through Social Media

The concept of customer service through multi-channel support can pose difficulties for both B2B and B2C companies of any scale. Having staff with the time and skill-set to perform this valuable role - which can increase sales and grow customer loyalty - is often difficult to procure. As customer service expectations continue to rise, consumers expect you to deliver a seamless, multi-channel support network both within your business and through online channels. To assist you in achieving this goal we’ve provided some of the industry best practices for ensuring great customer service through social media.

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Tuesday 10th January 2017     Customer Service, Social Customer Service, Social Media,     


Social Listening and Big Data - How The Audience Created the Product

Social Listening and Big Data - How The Audience Created the Product

With NUVI’s social monitoring ingredients, this pastry company baked the right amount of sugar and spice into their own social media strategy. Whether it’s doughnut sushi, the beloved cronut, or the ingenious pie on a stick, #NUVIknows when the next bonbon break through will be served.

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Wednesday 21st September 2016         


How to Find Your Target Market & Hit Their Sweet Spot

How to Find Your Target Market & Hit Their Sweet Spot

Every business finds success or failure based on its customers. To catapult a company to success, it needs to be able to find and effectively communicate with potential customers. The right product to the wrong audience or with the wrong messaging, no matter how revolutionary, will fail. So, how does one find and understand the target market?

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Wednesday 21st September 2016         

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