Social Media Measurement

Customer Service Through Social Media

Customer Service Through Social Media

The concept of customer service through multi-channel support can pose difficulties for both B2B and B2C companies of any scale. Having staff with the time and skill-set to perform this valuable role - which can increase sales and grow customer loyalty - is often difficult to procure. As customer service expectations continue to rise, consumers expect you to deliver a seamless, multi-channel support network both within your business and through online channels. To assist you in achieving this goal we’ve provided some of the industry best practices for ensuring great customer service through social media.

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Tuesday 10th January 2017     Customer Service, Social Customer Service, Social Media,     

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