Workshops

Social Media Crisis Management Workshops 

It is not a matter of if your organisation or brand will have a social media crisis, it is just a matter of when and how much it will cost your brand, especially if you are not ready. 

Crises can occur at any time in your business and can occur whether you have a social media presence or not. With social media, these crises can escalate quickly and can be very damaging to the value of your brand and share value. 

Will you be ready? 

Our Social Media Crisis Management workshop arms you with the knowledge and tools of how to effectively handle a social media crisis so you will be ready. 

Our 5 modules include: 

  • Identifying a Potential Incident
  • How to Respond to an Incident
  • Investigation and Assessment
  • Formulating a Response Strategy 
  • Developing and Implementing a Crisis Communication Plan

Who Should Attend this workshop: 

  • Marketing Manager
  • Communications and PR Managers
  • Corporate Affairs teams 
  • SMEs and Start ups
  • Crisis communications team members and legal counsel 
  • Corporate Social Media Teams 

For more information, please email info@smminstitute.com.au or call 07 5630 6562

Social Media Crisis Simulations 

How would your team handle a real social media crisis? 

Having training on how to handle a social media crisis is just the beginning. What happens when you add the pressure of real time? 

Will you be ready? 

Our Social Media Crisis Simulation workshop takes participants step-by-step through several social media crisis situations that mimic real world pressures for realistic learning. Participants can experience what it is like to be in the middle of a crisis without risking the integrity of your brand. 

Participating in a Social Media Crisis Simulation will help your organisation understand the right responses, optimise the speed of response and identify areas of weakness for improvement and additional training. 

Learn how crisis ready your team is. 

This training is no longer optional for your brand or organisation - it is essential! 

Who Should Attend this workshop: 

  • Marketing Manager
  • Communications and PR Managers
  • Corporate Affairs teams 
  • SMEs and Start ups
  • Crisis communications team members and legal counsel 
  • Corporate Social Media Teams 

For more information, please email info@smminstitute.com.au or call 07 5630 6562